FAQ's


Category

Question

Do I have to order a standard multitronic 881 kit?

Answer

We supply the multitronic as a kit as standard, this will be suitable for most door solutions. However, should you have specific electronic lock requirements, please speak with us as we can customise your door lock package based on your needs or for a bespoke project.

Can I use the multitronic 881 door lock with existing building management systems?

Answer

Yes, the multi-functional control unit is pre-configured for a range of system requirements and degrees of complexity. Inputs and outputs are available for access control systems, intercom, building management, tamper signals for alarms, automatic door openers and more. To discuss your specific project requirements please get in touch.

Do I have to use FUHR access control systems as I currently install another brand?

Answer

The FUHR multitronic range offers a comprehensive range of access control options including biometric, radio controlled and smart phone systems. However, we understand that not every application will require the same solution. The multi-functional control unit is designed to allow for almost any access control system to be fitted, we have not yet found one that is not compatible.

If you do want to source your own access control, all we ask it that you send us the technical details so that we can check that it will work before you order.

Can I use the multitronic for commercial applications?

Answer

Yes, the hardware is fully tested and accredited and can be used on any door profile system including aluminium, composite, PVC or timber. Panic and emergency exit configurations are available to meet EN 179 or EN 1125 - please let us know on ordering if you need your door to comply with these standards. The system can be fully integrated into existing alarm systems or building management systems, please let us know you full specifications.

How do I fit the multitronic 881?

Answer

Fitting has been made simple, with pre-assembled plug-in connectors, this really is a plug and play electronic lock solution. Full installation and maintenance guides are supplied with every order, bespoke to your door profile and the access control options selected, even including profile specific cut-out templates. We are of course on hand should you have any technical issues and can provide full, comprehensive training.

Is there a guarantee with the multitronic 881?

Answer

Yes, the multitronic has a 10 year mechanical guarantee on the door lock and 1 year guarantee on any electrical components.

What devices are compatible with the SmartConnect easy app?

Answer

The SmartConnect easy app is currently compatible with iOS and Android phones.

Is the access control technology proven?

Answer

Yes the rolling code radio technology that is central to SmartSecure has long been adopted by car manufacturers and WLAN ‘Smart’ technology, that has been used in homes for many years, is a tried and tested solution.

Are the door lock and access control components complicated to install?

Answer

The solution provided by SmartSecure is easy to install and comprehensive assistance is available throughout the process. The lock requires just four additional routings compared to a standard multipoint lock, this allows the transformer and cabling to be fully concealed into the frame. If any assistance is needed, we are on hand to support – as with all our hardware products, comprehensive service and technical assistance is readily available.

What if the power glitches?

Answer

The lock is designed to be fail secure from the outside and fail safe from the inside. In the event of a power failure you can always get into the building with a mechanical key and always leave safely using a lever handle – this provides the best of both worlds.

What if I lose my fob?

Answer

The control unit on the 881 can be reset. Lost fobs will no longer work and replacement fobs can be programmed onto the control unit. This is a major advancement over the traditional key.

What if I forget my code?

Answer

You will always be able to get into your home with your mechanical override key and, once you are in, you can re-program the keypad to a new code.

How difficult is it to set up biometric recognition and is it very time consuming to do this?

Answer

It is not difficult at all to set this up, despite the advanced nature of the solution it is a simple process. We provide installation manuals for all SmartSecure’s access control solutions backed by technical support if required. A family of four people can be programmed into the scanner within around just 5 - 10 minutes.

Does ‘SmartConnect easy’ have access rights?

Answer

With SmartConnect easy you can manage multiple users and allocate specific times that they can enter. The system also logs an audit trail to report on who accesses the property at what time.

Can I integrate intercom systems?

Answer

Yes, multiple third party products can be integrated into the 881 SmartSecure solution. For example, Intercoms, fire alarms systems and door operators, as well as other products, can be plugged directly into the control unit and work with the lock. Not only that, you can also integrate other access control solutions to operate the door lock – we haven’t found one yet that isn’t compatible.

Answer

We supply the multitronic as a kit as standard, this will be suitable for most door solutions. However, should you have specific electronic lock requirements, please speak with us as we can customise your door lock package based on your needs or for a bespoke project.


Sub Temp

Ideal for smart door opening: SmartConnect easy comfort access system

Asking yourself, “Did I lock the door” will no longer be of concern with SmartConnect easy. Not only can you operate the door lock from anywhere using your smart phone, it is also possible to monitor the door lock and check if your door is locked. Providing complete peace of mind that your home is secure.

Secure WLAN technology is used with SSL encryption for secure communication between smart phone and SmartConnect easy. Fitting is simple, no cables are required. The WLAN communication module just needs to be plugged in to be connected to a standard plug socket.